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BUILDING |
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How would you rate the outside building appearance? |
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How would you rate the landscape maintenance? |
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How would you rate the maintenance and upkeep of the building? |
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How would you rate the parking lot maintenance? |
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How would you rate the lighting outside the building? |
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How would you rate the quality of snow removal? |
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If providing better snow removal would cost you more, how important would better service be? |
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How would you rate the overall presentation of the building? |
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Do you have any specific suggestions or comments regarding building?
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CONSTRUCTION |
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If Mars Equities built out of your space, how would you rate the outcome of your build-out? |
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Does the construction team communicate sufficiently with you regarding the buildout? |
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If you had any change orders, how would you rate the way they were addressed? |
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How do you rate the commitment of the staff in addressing any of your concerns or issues during your buildout? |
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How would you rate the timeliness of addressing the final punchlist items? |
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Do you have any specific suggestions or comments regarding your buildout?
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BILLING |
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How would you rate the responsiveness to any of your billing questions? |
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How would you rate the clarity of the billing statements? |
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How important would electronic bill payment be to you? |
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Do you have any specific suggestions or comments regarding billing?
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MAINTENANCE |
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How would you rate the response time to your maintenance requests? |
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How would you rate the response to general inquiries? |
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Is the maintenance staff polite and courteous? |
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Is the maintenance staff knowledgeable about the job at hand? |
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If you had any issues in your suite, how efficiently were they solved? |
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How would you rate the maintenance request form located at www.marsequities.com? |
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Do you have any specific suggestions or comments regarding maintenance?
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PROPERTY MANAGEMENT |
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Does the property manager return your calls promptly? |
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Does the property manager visit the property often enough? |
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Does the property manager communicate sufficiently with you regarding the property? |
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Are your inquiries with the property manager treated in a professional manner? |
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Is the property manager committed to addressing your concerns? |
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How would you rate the importance of communicating on-line or through email for your requests? |
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Do you have any specific suggestions or comments as it relates to property management?
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OVERALL SATISFACTION OF YOUR SUITE AND PROPERTY |
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When you place a call into the office, how would you rate how your call is transferred? |
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How would you rate the overall capability and willingness of the staff to address and provide solutions to your requests? |
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How would you rate the overall appearance of the property? |
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How would you rate your suite? |
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How would you rate the property? |
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Do you have any specific suggestions on ways the property can be enhanced?
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What improvements can be made to make your stay with us more enjoyable?
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What is important to you when considering renewing your lease with us?
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Do you think you will renew your lease? Why or why not?
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Please rate the importance of each item below when considering leasing space |
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Location |
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Size |
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Private Entrance |
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Construction team on staff |
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Easy expressway access |
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Cost |
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Property Management staff |
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Aesthetics |
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This questionaire may be submitted blindly, however, if you have indicated specific concerns, please feel free to fill out the information below so that we may follow-up with you directly. |
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Name |
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Company |
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Phone number |
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We thank you for your participation and encourage you to contact us anytime with your questions or comments. |
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